We believe in 100% customer satisfaction and that is why we are offering all customers a 100% Satisfaction Guarantee! If you receive a damaged or defective PortaCharge, you may exchange the item within 14 days from the date your order was delivered. If your PortaCharge was damaged in shipping or you received a damaged PortaCharge that is not working, we will happily exchange your product for a replacement at absolutely no additional cost to you as long as you contact us within the first 14 days from the date your order was delivered and if your order qualifies. An exchange can only be for the exact same item you purchased and cannot be swapped out for a different item or a different variant/color. You will be required to ship your item back before receiving a replacement or refund, however we may send you a shipping label if your order qualifies. Simply contact our awesome support team for our exchange instructions! Please note that opening a chargeback on an order will immediately void your 100% Satisfaction Guarantee. Troubleshooting is required before we can start the exchange process. If a non-defective device is sent to us, your exchange will not be processed. An order can only be cancelled within 24 hours from the date and time it was placed and backorders cannot be cancelled at this time. Please read our refund/exchange policy here for more details :)

Please contact our customer-happy support team to start your exchange process.