How is COVID-19 affecting PortaCharge?

Hi, it's Richard! We are a small local mom-and-pop business, and sadly the craziness of the ending of 2020 has been affecting us and our family. If you are experiencing an order delay at this time, we want to let you know that we are working 12+ hours a day, 7 days a week to catch up on our current backorders. We estimate that all of our backorders will be shipped out by the end of January. We are of course working as a family to ship our orders out as soon as possible in the order they were received. We have already used the payments from our backorders to fund the production of every backorder, so your order is guaranteed to already in production. We are simply waiting on our production and shipping to catch up with all orders. If you do experience a delay, we would love to make it up to you, by offering you a gift from our family to yours. Please feel free to email us to give us the chance to make things right with you through an additional free gift. (click here to read more about this delay)

Where are you based? Where do you ship from?

How long will it take my order to arrive?

Which days do you ship?

When will my order be shipped?

Where can I find my tracking number?

How do I check the status of my order?

Why is my order status processing?

What if I entered the wrong shipping address?

Can I cancel or modify my order?

Can I have a refund and return my item?

Can I exchange my item?

Why wasn't one of my discounts applied to my order?

What devices are compatible with my PortaCharge?

How long does my PortaCharge One last?

How do I remove the Magnetic Adapter piece?

What should I avoid with my PortaCharge?

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